Refunds Audit

Through our Refunds Audit Service, we assist our customers in increasing revenue by checking all refunded documents and debiting the errors and fraud back to the agents. All unused ticket coupons, resulting in ticket cancellations or downgrades, are checked. The correctness of refund fees and penalties are audited; an dit is also checked if tickets are as well as tickets are refunded but not accounted, if the original issued document is from another carrier etc.

The Refund Audit is accomplished in a highly automated way with precise software systems. Therefore a highly accurate audit with fastest results is executed. All cancellations, full refunds and partial refunds are balanced via the database with stored airlines fees, rules and conditions. All automatically located errors are reviewed by our competent specialists, and the results are debited to the agents via ADM. Before issue of ADMs, checking against default agencies is performed.

Our standard sales audit procedures can be easily adapted to each and every airline’s specific requirements. Also quick data exchange and integration with airlines' internal software systems are enabled through state-of-art XML-interfaces.

The results of the refunds audits are easily accessible at an exclusive internet portal. Comprehensive and customized audit reports and statistics support airlines' management in decision-making, market and fraud analysis. Detailed information about agents' behaviour, the most common mistakes, recovery levels, historical trends, problem areas sorted by agent, error reasons, destinations etc. is analysed

Through our market-leading automated refunds audit solution, your benefits are:

  • quick and accurate audit results
  • increased cash flows
  • reduction of internal process costs
  • revenue protection
  • fostering business discipline for travel agents
  • highly flexible in order to meet audit requirements
  • easy interfacing with airlines' internal software systems
  • no initial investments are necessary
  • an exciting investment/revenue recovery ratio


Refunds Audit